Refund policy
Empress Theory VIII™ Return & Refund Policy
At Empress Theory VIII™, we are committed to providing quality products and a premium customer experience. We understand that occasionally a purchase may not meet your expectations, and we want you to feel confident when shopping with us.
Returns
Eligible merchandise may be returned within 14 calendar days of confirmed delivery.
To qualify for a return, merchandise must be:
- Unworn, unused, unwashed, and unaltered
- In its original condition
- Free from stains, fragrances, deodorant, makeup, pet hair, or other signs of wear
- Returned with all original tags and packaging intact
- Accompanied by proof of purchase
Items returned without meeting these requirements may be denied.
Customers must contact Empress Theory VIII™ before sending merchandise back. Returns sent without prior authorization may not be accepted.
Non-Returnable & Final Sale Items
For health, hygiene, customization, or product-integrity reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:
Customized or personalized merchandise; items specifically identified as Final Sale; opened or used cosmetics, beauty products, or grooming products; gift cards; and other hygiene-sensitive merchandise that has been opened or used.
Final-sale designation will be disclosed on the applicable product page when appropriate.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery with your order number and photographs of the merchandise and packaging.
Once verified, Empress Theory VIII™ will work with you toward an appropriate resolution, which may include replacement or refund.
Refunds
Once an eligible return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original method of payment. Processing times may vary depending on the customer’s financial institution.
Original shipping charges are non-refundable unless the return resulted from an error by Empress Theory VIII™ or an eligible damaged or defective product.
Return Shipping
Customers are responsible for return-shipping expenses for standard returns, including changes of mind, sizing, or preference.
If an item was sent incorrectly or arrives with a verified defect or damage attributable to Empress Theory VIII™, we will provide appropriate return instructions.
Empress Theory VIII™ is not responsible for merchandise lost during unauthorized or untracked return shipments.
Exchanges
Because product availability may be limited, exchanges are subject to inventory availability. Customers should contact us promptly if another size or eligible item is desired.