Empress Theory VIII™ Shipping Policy

At Empress Theory VIII™, every order is prepared with care.

Order Processing

Orders are generally processed within 3–5 business days, excluding weekends and holidays, unless otherwise stated on the applicable product page.

Processing time is separate from carrier transit time.

During launches, limited releases, holidays, promotional periods, or periods of unusually high order volume, processing may require additional time.

Shipping

Shipping rates and available delivery methods are displayed at checkout.

Once an order has shipped, customers will receive tracking information using the contact information provided at checkout.

Carrier delivery estimates are estimates and are not guaranteed by Empress Theory VIII™.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Lost, Delayed or Stolen Packages

Once an order is transferred to the shipping carrier, delivery may be affected by circumstances outside the direct control of Empress Theory VIII™.

If tracking indicates a problem with your shipment, please contact us so we can assist with reviewing the situation and, where appropriate, the carrier’s claims process.

A carrier’s designation of a package as delivered does not automatically establish eligibility for a refund or replacement. Claims will be reviewed individually.

International Shipping

If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.